Please review the size chart and product description on each product page before ordering. We provide garment-specific measurements and fit notes to help you choose the right size.

Size exchanges: If your item doesn’t fit, we offer one (1) size exchange per order (see “Do you accept exchanges?” below). If you’re unsure about sizing before ordering, contact us and we’ll do our best to help.

Yes! We offer one (1) size exchange per order for sizing/fit issues, subject to availability.

How it works:

• The original item must be returned to us unworn and unwashed (try-on is OK), and free of stains, odors (including smoke), pet hair, or signs of use.
• Customers pay for return shipping to send the original item back.
• Ratbag Moto covers shipping for the replacement item (one exchange per order).
• Exchanges are for sizing only (same design and color).

We do not offer refunds for sizing/fit issues.

We do not accept returns for buyer’s remorse, color preference, or other change-of-mind reasons.

We do offer refunds/replacements for eligible issues such as defects, damage, production errors, or incorrect items sent (see below).

If there's an issue with your order, contact us within 14 days of delivery and include:

• Your order number
• A description of the issue
• Clear photos (required for damage/defect/production-error claims)

If approved, we’ll make it right with a replacement or refund (as applicable). In many cases, we can resolve eligible issues without requiring the item to be returned.

Some Ratbag Moto designs are intentionally distressed for a gritty/vintage look. Intentional distressing is not a defect when it matches the product photos and description.

A production error is something that doesn’t match the intended design, such as:

• missing or incomplete print areas that aren’t part of the artwork
• severe misalignment not shown in the listing photos
• major smears/bleeding, heavy banding, or unexpected color shifts
• obvious unintended printing artifacts (large streaks/blank sections)

If you’re unsure, email us photos and we’ll confirm what’s going on.

Some of our items are made-to-order, and others are stocked. If an item is made-to-order, it is produced specifically for your purchase.

Because of the production process, minor variations in color, print placement, or texture can occur and aren’t considered defects when the item matches the product photos and description.

Processing times vary by product type:

• Made-to-order items: Typically ship within 2–5 business days
• Stocked items: Typically ship within 1–3 business days

After shipment, standard delivery within the contiguous U.S. typically takes about 3–4 business days. Alaska and Hawaii may take longer.

Orders are not shipped or delivered on weekends or holidays. Shipping times are estimates and not guaranteed.

At this time, we do not offer expedited shipping. Available shipping methods (if any) are displayed at checkout.

No. At this time, Ratbag Moto ships to addresses within the United States only.

If you need to cancel or change your order (address, size, color, or item), email us at support@ratbagmoto.com as soon as possible.

Because many items are made-to-order, we can only make changes before an order enters production or ships - changes aren’t guaranteed.

Possibly. If your order includes multiple items, they may ship separately and arrive in more than one package. You may receive multiple shipping confirmations and tracking numbers for a single order.

If your package appears lost or hasn’t updated, email us at support@ratbagmoto.com within 7 days of the expected delivery date (based on tracking). Include your order number and any tracking details, and we’ll help investigate.

We offer free standard shipping on U.S. orders of $75 or more (after discounts and before tax) shipped to the contiguous United States (Lower 48). Alaska and Hawaii are not eligible for free shipping.

For questions about orders, shipping, or returns, contact us at support@ratbagmoto.com or use the contact form below. We typically respond within 1–2 business days.