Return & Refund Policy

Last updated: December 19, 2025

At Ratbag Moto, we take pride in the quality of our apparel, art prints, and lifestyle products. Because many of our items are produced on demand or in limited runs, we maintain a return policy that is fair to our customers while allowing us to operate sustainably as a small business.

Please review the details below before requesting a return or exchange.

Eligibility for Returns & Exchanges

We accept returns, replacements, or refunds only for items that are defective, damaged, misprinted, or incorrectly fulfilled (e.g., wrong item/size/color sent).

To be eligible:

• Claims must be submitted within 14 days of delivery. For approved claims, processing times may vary depending on whether a replacement must be produced.
• Items must not show signs of wear, use, misuse
• Proof of purchase (order number or confirmation email) is required
• Return authorization must be obtained before sending any item back

Items That Are Not Eligible for Return

The following items are not eligible for return or exchange, except in cases of defects, misprints, or damage:

• Print-on-demand products
• Minor variations in color, print placement, or texture inherent to the production process
• Custom or personalized items
• Digital goods or downloadable products
• Items showing signs of wear, use, or misuse
• Items marked as final sale

Sale or discounted items are final sale and cannot be returned unless defective or damaged.

Print-on-Demand (POD) Items

Many Ratbag Moto products are produced specifically for each order through print-on-demand partners.

For POD items:

• Returns, replacements, or refunds are accepted only for defects, misprints, or damage
• Minor variations in color or print alignment are not considered defects
• Photographic evidence is required for damaged/defective items so we can evaluate and process your claim.
• Approved replacements or refunds may be issued without requiring the item to be physically returned

Sizing & Fit

Please review size charts and product descriptions carefully before placing your order. We provide garment-specific size charts with detailed measurements, fit notes (such as slim fit, standard fit, or relaxed fit), and model references (for example: “Model is 5'11”, 42” chest, wearing size M”) where applicable to help customers choose an appropriate size.

Due to the nature of print-on-demand production, we do not accept returns or exchanges for sizing or fit issues.

However, if you believe there is a significant discrepancy between the product received and the size information provided, or if you have any questions about fit prior to placing an order, please contact our customer support team at support@ratbagmoto.com. We may offer a replacement, store credit, or other resolution on a case-by-case basis at our discretion.

How to Request a Return or Exchange

1. Email us at support@ratbagmoto.com within 14 days of delivery
2. Include your order number and a description of the issue
3. Attach photos if the item is defective or damaged
4. If your order was delivered in multiple shipments, please reference the specific item or shipment related to your request.
5. If approved, we will provide return or replacement instructions

Unauthorized returns will not be accepted.

Please contact us before filing a payment dispute—most issues can be resolved quickly with a replacement, store credit, or refund when eligible.

Return Shipping

• Customers are responsible for return shipping costs unless the item is defective, damaged, or misprinted
• In cases where the issue is our responsibility, we may provide a prepaid return label or issue a replacement without requiring a return
• Original shipping charges are non-refundable, except where required by law or where the issue is the result of our error

Lost Packages

If an order is lost in transit, contact us within 7 days of the expected delivery date (or tracking status). We will work with the carrier/fulfillment partner to investigate and determine the appropriate resolution.

Replacement or refund decisions are made at our discretion and may depend on the carrier’s investigation outcome.

Refunds & Exchanges

• Approved refunds are issued to the original payment method
• Exchanges are subject to product availability
• Please allow up to 7 business days after approval or receipt (if applicable) for processing
• You will be notified by email once your return or exchange has been processed

Policy Abuse & Discretion

We reserve the right to:

• Deny return requests that do not meet the criteria outlined above
• Refuse returns that appear to abuse the return process

Exceptions may be made at our discretion for loyal or repeat customers.

Questions

If you have any questions about this policy, please contact us at:
support@ratbagmoto.com