Return & Refund Policy

Last updated: February 9, 2026

At Ratbag Moto, we stand behind the quality of our apparel and lifestyle goods. Some items are made-to-order or produced in limited runs, so our policy is designed to be fair to customers while keeping operations sustainable.

Please read the details below before requesting a return or exchange.

Order Changes & Cancellations (Before Fulfillment)

We process orders quickly. If you need to cancel or change your order (address, size, color, or item), email us at support@ratbagmoto.com as soon as possible.

Because many items are made-to-order, once an order has entered production or shipped, we may be unable to cancel, change, or reroute it.

Returns, Replacements & Refunds (Defects / Damage / Wrong Item)

What’s eligible

We accept returns, replacements, or refunds only for items that are:

• defective
• damaged
• incorrectly fulfilled (wrong item/size/color sent)
• affected by a production error (see “Intentional Distressing vs Production Errors” below)

Claim window

• Claims must be submitted within 14 days of delivery.
• For approved claims, processing time may vary depending on whether a replacement must be produced.

What we may require

• Proof of purchase (order number or confirmation email)
• Photos (required for damage/defect/production-error claims)

Return requirement

In many cases, we can resolve eligible issues without requiring the item to be returned. If a return is needed, we will provide instructions and (when the issue is our responsibility) may provide a prepaid label.

Intentional Distressing vs Production Errors

Some Ratbag Moto designs use intentional distressing (grit, texture, faded areas, or “vintage/rough” effects) as part of the artwork.

• Intentional distressing is not a defect when it matches the product photos and description.
• A production error is something that does not match the intended design, such as:
• missing or clearly incomplete print areas that aren’t part of the artwork
• severe misalignment/tilt not shown in the listing photos
• major smears/bleeding, heavy banding, or unexpected color shifts
• obvious printing artifacts (e.g., large unintended streaks or blank sections)

If you’re unsure, email support@ratbagmoto.com with photos and your order number—we’ll confirm whether it’s an intentional design effect or a production issue and make it right when eligible.

Size Exchanges (Fit/Sizing Issues)

We want you in the right size.

Size exchanges are allowed with these rules

• One (1) size exchange per order (unless we approve an exception).
• Exchanges are for sizing only (same design and color).
• Exchanges are subject to availability.

Return required

To complete a size exchange, the original item must be returned to us:

• Unworn and unwashed (try-on is OK)
• Free of stains, odors (including smoke), pet hair, or other signs of use

Shipping costs for size exchanges

• Customer pays return shipping to send the original item back to us.
• Ratbag Moto covers shipping for the replacement item (one exchange per order).

No refunds for sizing

We do not offer refunds for sizing/fit issues.

If you’re unsure about sizing before ordering, email support@ratbagmoto.com and we’ll help you choose.

Items Not Eligible for Return or Exchange

Except in cases of defects, damage, production errors, or incorrect fulfillment, the following are not eligible for return or exchange:

• Custom or personalized items
• Digital goods or downloadable products
• Items marked final sale
• Items showing signs of wear, use, misuse, washing, or damage after delivery
• Minor variations in color, print placement, or texture that are normal in production and/or part of the design (including intentional distressing) when the item matches the product photos and description

Sale/discounted items: Final sale unless defective, damaged, affected by a production error, or incorrectly fulfilled.

How to Request a Return, Replacement, or Exchange

1. Email support@ratbagmoto.com within 14 days of delivery
2. Include your order number and a brief description of the issue (or the size you need)
3. Attach photos if the item is defective/damaged/affected by a production error
4. If your order arrived in multiple shipments, note which item/shipment you’re referring to
5. If approved, we’ll provide next steps (return instructions, replacement details, or refund confirmation)

Unauthorized returns will not be accepted.

Please contact us before filing a payment dispute—most issues can be resolved quickly when we have the details.

Return Shipping

• Defect/damage/wrong item/production error: if a return is required, we may provide a prepaid label.
• Size exchanges: customer covers return shipping to us; we cover shipping for the replacement (one exchange per order).
• Original shipping charges are non-refundable except where required by law or when the issue is the result of our error.

Lost Packages

If an order is lost in transit, contact us within 7 days of the expected delivery date (based on tracking). We will work with the carrier to investigate and determine an appropriate resolution. Outcomes may depend on the carrier’s investigation.

Processing Time

• Approved refunds are issued to the original payment method.
• Please allow up to 7 business days after approval (or after receipt of a return, if required) for processing.
• You will be notified by email once your return, refund, or exchange has been processed.

Policy Abuse & Discretion

We reserve the right to:

• deny requests that do not meet the criteria above
• refuse requests that appear to abuse the process

Exceptions may be made at our discretion.

Questions

Email us at support@ratbagmoto.com.